Customer Satisfictions & Business Improvement

Job Qualification

• Female / Male, Aged 30 – 35 years
• Married / Single
• Minimum education: Bachelor’s degree (S1) in any major
• Has 3-5 years of experience
• Has skills in detail orientation, problem-solving, and business improvement strategy

Job Description

• Create and document all business processes (Standard Operating Procedures: SOP) in each department to improve work quality and increase efficiency in each process.
• Evaluate and regularly monitor each business process to ensure it aligns with the established Standard Operating Procedures (SOP).
• Initiate projects in each department aimed at improving benefits for the company, both tangible and intangible.
• Create a journey for the standard customer service process as a step towards improving services for clients/customers.
• Conduct regular evaluations and assessments of each department related to customer service standards.
• Develop a retention program aimed at increasing the number of loyal customers, which will impact the company’s revenue growth.